About
A dynamic Relationship Manager (SME) with a strong record at FirstBank Nigeria, expertly managing SME portfolios to drive revenue growth, enhance customer satisfaction, and ensure strict regulatory compliance. Leverages deep expertise in credit risk assessment, customer acquisition, and business development to deliver comprehensive financial solutions and foster robust client relationships.
Work
FirstBank of Nigeria Ltd
|Relationship Manager – SME
N/A, Nigeria, Nigeria
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Summary
Managed and strategically grew a diverse SME customer portfolio, identifying new business opportunities and deepening existing relationships to drive significant revenue growth and increase client retention.
Highlights
Executed comprehensive credit analysis, financial reviews, and robust risk assessments, successfully supporting loan approvals while minimizing non-performing loans and maintaining high compliance standards with minimal audit exceptions.
Achieved and exceeded bank targets by effectively driving deposit mobilization, facilitating timely loan disbursements, and generating substantial fee-based income.
Provided expert advisory support to SME clients on critical financial strategies, including cash flow management, business growth, and tailored financial solutions, enhancing customer satisfaction and service delivery.
Ensured stringent adherence to FirstBank policies, KYC requirements, and regulatory guidelines, mitigating operational risks and upholding institutional integrity.
Streamlined credit documentation and service request processing by effectively collaborating with internal teams, improving operational efficiency and client satisfaction.
Education
Federal Polytechnic Nekede, Owerri
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National Diploma (ND) / Higher National Diploma (HND)
Office Technology and Management
Languages
English
Certificates
SME Banking & Credit Management Training
Issued By
FirstBank
Customer Service Excellence Training
Issued By
N/A
Risk Management / Compliance Training
Issued By
N/A
Skills
Relationship Management
SME Relationship Management, Customer Acquisition & Retention, Client Advisory Services, Portfolio Growth & Monitoring, Business Development, Customer Retention.
Financial Analysis & Risk
Credit Analysis & Loan Structuring, Risk Assessment & Compliance, Financial Reviews, Non-Performing Loan Minimization.
Banking Operations
Deposit Mobilization, Loan Disbursement, Fee-Based Income Generation, Regulatory Compliance, KYC Requirements, Banking Policies, Audit Compliance.
Office Productivity
Microsoft Office Suite, Word, Excel, PowerPoint, Documentation & Record Management.
Communication & Interpersonal Skills
Communication & Stakeholder Management, Interpersonal Skills, Client Engagement, Problem-Solving Skills.
Professional Attributes
Strong Analytical Skills, High Level of Integrity and Professionalism, Detail-Oriented, Well-Organized, Ability to Work Under Pressure, Target Achievement.
References
References
Available on request.